Orders from DUXOT are delivered worldwide are free of charge. Please note, however, that we unfortunately cannot ship to Russia, India and Brazil at this time due to customs issues.
Also be advised that we do not ship to APO/FPO and PO BOX address and a valid physical address would be required in order to process your order.
All orders from https://www.duxotwatches.com will be delivered within 5-7 business days upon successful verification and payment processing.
All DUXOT Watches Orders are shipped from our International Warehouses outside of EU and prices mentioned on website are non-inclusive of local tax, vat, import fees or other local duties which may apply depending on where in the world you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer. Please contact the local customs office in your country for more information
If items could not be cleared at customs and are returned to us; re-importation and shipping costs will be debited from any refund due.
DUXOT Watches is not responsible for any delays caused by the customs clearance process.
As well as complying with distance selling regulations, if for any reason you are unhappy with your purchase you can return the watch or jewellery to us within 28 days for your choice of exchange, full refund or a credit note.
Any item returned to DUXOT item must be unworn and in an original and resalable condition with any tamper-evident label still attached. Items must be returned with packaging supplied with the purchase.
To return an item, log-in to your account at duxotwatches.com and select Order History, then ‘Return an Item’ using the tab at the top of the page and follow the simple steps from there. Please remember to enclose your order number with your return, stating if you would like a refund, credit or exchange. Please try and make sure all returned items are well packaged and sent via a trusted postal service. DUXOT Watches cannot take responsibility for return items damaged or lost in transit.
Once we receive your return, we will aim to deal with it as quickly as possible and you will be notified by email when the return has been processed.
If you have any questions about our returns policy, please get in touch with the DUXOT Watches customer service team by emailing us at firstname.lastname@example.org.
*your statutory rights are not affected